Service Fulfillment

Delivery & Installation Policy

Hardware dispatch, fiber cabling, Set-Top Box installation, and digital activation timelines.

Standard Installation Window: 24 to 48 Hours • Digital Activation: Instant (< 15 Mins)
Fast Onboarding
1. Scope of Delivery

Unlike traditional physical retail goods, delivery for Cable TVS encompasses both the physical handover & professional on-site installation of telecommunication hardware, as well as electronic / digital provisioning of television broadcasts and broadband bandwidth.

2. New Connection Installation SLA

Upon booking a new Cable TV or Fiber Broadband connection:

Step 1
Feasibility Verification

Within 4 to 12 Hours, an area technician inspects local distribution boxes and line distance.

Step 2
Hardware Dispatch & Laying

Within 24 to 48 Hours, technician delivers STB / ONT router, pulls drop fiber, and connects premise wiring.

Step 3
Signal Demo & Handover

Technician tunes HD channels, configures Wi-Fi SSID, tests speed, and collects subscriber signature.

3. Digital Plan Activation (Recharges & Add-ons)

When you recharge an existing active connection or purchase an A-la-carte channel pack via our portal or mobile app:

  • Instant Digital Delivery: Channel activation or broadband bandwidth extension is updated electronically within 5 to 15 minutes of successful payment confirmation.
  • STB Power-On Condition: Ensure your Set-Top Box is powered ON on channel 100 / Home Channel during recharge to receive the Over-The-Air (OTA) activation pulse.
  • Re-hit Signal: If channels do not appear within 15 minutes, you can trigger a complimentary "Signal Re-hit" from your subscriber dashboard or WhatsApp bot.
4. Replacement of Faulty Equipment

If an active Set-Top Box or ONT modem experiences technical hardware failure within warranty, a replacement unit is delivered and paired to your subscriber account by our field staff within 24 business hours of complaint ticket creation.