Instant answers to common questions about Cable TV, Broadband, Recharges & Troubleshooting.
You can request a new connection by contacting our helpline at [email protected] or speaking with your local neighborhood area agent. An engineer will conduct an optical line feasibility survey at your premises within 24 to 48 hours.
You can check your active expiration date by logging into your subscriber portal at Login Page using your registered 10-digit mobile number. You will also receive automated SMS notifications before expiration.
Notify our customer desk at least 48 hours before shifting. If our optical network covers your new address, our technician will shift your cabling and re-activate your hardware with zero loss of active plan validity.
Ensure your STB is powered ON and tuned to Channel 100 for 10-15 minutes. If signal remains locked, you can trigger a "Signal Re-hit" from your subscriber dashboard or contact support with your Smart Card (VC) number.
Yes! Under TRAI New Tariff Order regulations, you can select any individual broadcaster channel A-la-carte in addition to your basic bouquet. Tariffs for individual channels will be added to your monthly bill.
Connect your modern smartphone or laptop to the 5 GHz Wi-Fi band SSID on your Dual-Band ONT router. For latency-sensitive gaming and desktop work, connect directly via Cat6 Ethernet LAN cable.
A blinking red "LOS" (Loss of Signal) light indicates physical optical fiber disruption outside or a bent patch cord. Please avoid sharp bends in the yellow fiber cable and register a quick service ticket on the portal. An engineer will be dispatched promptly.
Every online and agent payment automatically produces a computerized GST tax invoice. You can download PDF copies of all historical invoices from the "Invoices & Receipts" section of your subscriber account.
Duplicate deductions are automatically flagged and refunded to the source account within 5 to 7 banking business days, or adjusted as advance credit for your next billing cycle as per our Refund Policy.
Still Have Questions?
Our customer care engineers and technical support team are ready to assist you 7 days a week.