Legal Compliance

Privacy Policy

Transparency and data protection for our valued Cable TV & Broadband subscribers.

Effective Date: January 1, 2024 • Last Reviewed: September 2026
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1. Introduction & Scope

Welcome to Cable TVS. We are dedicated to respecting your privacy and protecting the personal and financial information you provide when registering, accessing, or subscribing to our digital cable television, high-speed broadband, FTTH internet, and billing management services.

This Privacy Policy describes how we collect, process, store, and safeguard your data across all interactions on our customer portal, mobile application, recharge gateways, and technician field terminals.

2. Information We Collect

To deliver seamless cable broadcast, fiber internet access, and accurate subscription billing, we collect:

  • Subscriber Identification Details: Full name, installation address, billing address, registered mobile phone number, and email address.
  • Hardware & Network Identifiers: Set-Top Box (STB) serial numbers, Smart Card / VC numbers, Optical Network Terminal (ONT / Router) MAC addresses, IP addresses, and signal telemetry logs.
  • Transaction & Billing Data: Payment receipt numbers, selected bouquet/package plans, A-la-carte channel choices, renewal timestamps, and payment gateway references (no raw CVV/card PIN numbers are ever stored).
  • Customer Support History: Service tickets, complaints, technician visit logs, and telephonic verification OTP records.
3. How We Use Your Information

Your information is strictly utilized to facilitate operational services:

Service Activation & Transmission

Activating your channel packs, broadband bandwidth provisioning, and signal health diagnostics.

Invoicing & Instant Receipts

Generating GST invoices, electronic payment confirmation receipts, and renewal reminders via SMS/WhatsApp.

Technical Support & Field Dispatch

Dispatching authorized technicians to resolve fiber cut issues, set-top box reboots, or line tuning.

Regulatory & TRAI Compliance

Adhering to telecommunication standards, subscriber audit mandates, and legal requirements.

4. Data Security & Encryption

We implement enterprise-grade security protocols, including 256-bit TLS/SSL encryption for all data in transit, encrypted session handling, role-based access control for administrative personnel, and automated SQL injection protection. Our database servers are maintained in high-security data centers with real-time DDoS mitigation.

5. Third-Party Disclosure

We do not sell, trade, or rent subscriber data to third-party marketing companies. Data is only shared with authorized upstream Multi-System Operators (MSOs), Internet Service Providers (ISPs), SMS gateway providers for OTP delivery, and RBI-licensed payment processors to fulfill essential subscription services.

6. Contacting the Grievance Officer

If you have questions, privacy concerns, or wish to update your registered contact information, please reach out to our dedicated nodal desk:

Grievance Redressal Desk — Cable TVS

Email: [email protected] | [email protected]

Subscriber Helpline: 1800-XXX-XXXX (Mon - Sat, 9:00 AM - 7:00 PM)